Terms of Business

A1.Quotes

A quote is valid for 30 days from the date on it. It covers the work described in it and nothing else. Work starts once you have accepted the quote and any deposit has been paid.

A2.Invoices and paying us

• Prices are in New Zealand dollars. GST is added where it applies and shown on your invoice. Services to customers outside New Zealand are generally zero rated, so no GST is charged.
• Invoices are due 7 days from the invoice date, unless your quote says otherwise.
• Card payments are processed by Zoho and our payment provider, Stripe. Your card details are held by them. We never see or store your full card details.

A3.If a payment is late

We will remind you first. If an invoice is still unpaid 14 days after it was due, we may pause work until it is sorted, and we will always tell you before we pause anything.

Overdue amounts may also attract interest at 1.5% per month, and reasonable costs of collecting them. We would much rather talk than charge it, so if something has come up, tell us.

A4.Hosting, your website, your domain and who owns what

• Your domain name is yours. Where we register it for you, it is registered in your name, and if you leave, you keep it.
• Your content and data are yours: your words, photos, logos and the records you put in. If you leave, we will give you a copy on request.
• If your plan includes hosting and the plan ends, your site stops being hosted by us at the end of the paid period. Before then, if you ask, we will give you a copy of your site's content and help with a simple handover. Anything beyond that is quoted.

Who owns the software depends on how it came about:

• Something we built for you (a website, a quoting tool, a custom app): ownership is set out in the build agreement or quote for that work, and that agreement decides it.
• One of our own subscription products (for example our health and safety or HR apps): you are paying for access while you subscribe. The software stays ours, and access ends when the subscription ends. Your own data stays yours, as above.
• Tools, templates and code we use across many clients stay ours in every case. Where they are part of your site or app, you have the right to use them there for as long as it uses them.

A5.Your part

• Give us the access we need to do the work, and keep us told about changes that affect it.
• Only give us content you have the right to use.
• Keep your own logins secure. We will never ask you for a password. Access is set up through proper invitations or permissions you approve yourself.

A6.Services we rely on

Parts of your plan run on other companies' services, such as Zoho, Google, Stripe, and our hosting and email providers. Their own terms apply to their services. We monitor your site and act quickly when something goes wrong, but we cannot promise that any website or online service will never be interrupted.

A7.Liability

We do our work with care and skill. If something goes wrong because of us, tell us and we will put it right.

If you are buying for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent the law allows. Nothing in these terms takes away rights you have that the law says cannot be taken away.

To the extent the law allows, our total liability to you is limited to what you paid us for the project concerned, or for a plan, what you paid in the three months before the problem arose. We are not liable for indirect losses such as lost profits or lost data.

A8.Privacy

We handle your information as set out in our privacy policy.

A9.Changes to these terms

We may update these terms. We will email you at least 30 days before a change affects your plan. If you do not want to continue under the new terms, you can cancel before they take effect.

A10.The law that applies

These terms are governed by New Zealand law. If we ever disagree, we will talk first and try to sort it out directly before anyone involves anyone else.

B1.Deposit and milestones

A 50% deposit is due before work starts. The balance is invoiced on completion, unless your quote sets out milestone payments instead.

B2.Changes along the way

If you ask for something that is not in the quote, we will tell you before doing it and quote the change. Nothing extra is charged without your agreement.

B3.Sign-off

When the work is finished we will hand it over for you to check.

• It is accepted when you tell us you are happy with it, or 7 days after handover if you have not raised any problems by then, whichever comes first.
• Anything you raise in those 7 days that is part of the agreed work, we fix at no charge.
• After acceptance, the final invoice is due, and new requests are quoted as new work.

B4.Delays on your side

If a project stalls for more than 30 days because we are waiting on you, for content, access or a decision, we may invoice for the work completed so far.

C1.What you are subscribing to

Your plan is the one shown when you subscribed, at the price shown. What it includes is set out in the plan description and in any quote or agreement we have given you.

C2.Billing

• You are billed in advance, on the same date each period (usually monthly), until you cancel.
• We will give you at least 30 days' notice by email before your price changes. If you do not want to continue at the new price, you can cancel before it takes effect.
• If a subscription payment fails, we will let you know and try again. Part A3 then applies.

C3.Cancelling

• You can cancel any time by emailing vern@takiconsulting.nz.
• Your plan keeps running to the end of the period you have already paid for. After that, nothing more is charged.
• We do not refund part periods.
• If your agreement or quote includes a minimum term, for example a website built with a 12 month care plan, that minimum term applies first.

We can also end a plan by giving you 30 days' notice, or straight away if a payment has been unpaid for more than 30 days or these terms have been seriously broken.

C4.What is included, and what is quoted separately

Your plan covers the ongoing care described in it. New work is quoted first and only starts once you have agreed to it. That includes new features, new pages or sections, larger design changes, and new automation or AI builds.

We will always tell you when a request falls outside your plan, before any cost is involved.